Stop struggling

Stop struggling

eCom help many organisations turn the tables on poor performing information management systems. Why is the failure rate so high?
 
Firstly; what constitutes a failure? An information systems failure is when the users and the organisation feel they haven’t got what they paid for. And why is the industry littered with so many of these unpleasant information management systems surprises?

 
  • A lack of experience and understanding among customers, end-users, Enterprise Content Management (ECM) solution providers and practitioners about ECM & Business Process Management (BPM).
  • Projects are technology focussed.
  • A lack of organisational wide strategy with little management sponsorship.
  • Departmental rather than enterprise wide implementations that thereby inhibit overall re-use and full benefit realisation.
 

Another major contributor to content management projects failure is that customer organisation rushes in to selecting tools and services before they have properly researched and understood their processes and needs. Failed projects also typically underestimate the difficulty of migrating and restructuring their content to fit a new content management system.
 
But it doesn’t have to be this way! eCom consistently achieves a 100% success rate with implementing our information management systems …
 
The reality is that ECM and BPM platforms are just that … they are 'platforms' and they stay that way until they are expertly configured into relevant and productive solutions that make the best possible use of the customers people, processes and systems. Understanding ECM and BPM technology and underlying principles is one thing, but to understand and deliver what you really need, your solution provider must also have strong domain knowledge and well practiced implementation expertise.
 
The buying landscape has changed positively in the past couple of years, with more customers specifying applications supported by ECM platforms to solve business problems. While the ECM market has taken a while to mature in the same way as other technologies, eCom has already become widely recognised as the trusted leaders in this increasingly important field.
 
The successful adoption of ECM technology needs a purposeful organisational commitment by all parties as well as supplier expertise to ensure that deployment strategies and resource commitments are well-thought-out and supportable. As the trusted advisors to the information management industry, our eCom professionals have strong technical skills as well as a compelling knowledge of business requirements and implementation best practices.
 
If you are looking for an information management solution that really works for you, then eCom is interested in working with you.

Contact eCom today to find out more.