Energy & Utilities

With a fully integrated Enterprise Content Management (ECM) platform from eCom, energy and utilities companies can manage documents, content, cases and business processes better while connecting these assets with ERP applications and existing systems across the business.
To satisfy marketplace demands on today’s utilities while remaining competitive, it is essential to find better ways of managing all the information involved in various business processes. This is not a trivial task when the information includes documents, forms, drawings, emails and social networking content to name a few.
To compound the challenge, many utilities typically rely on multiple and isolated business processes that use inefficient manual procedures spread across many disparate systems including:

  • Asset management
  • Collaborative engineering
  • Contract management
  • Customer service
  • Documentation creation and updates
  • Maintenance
  • Materials management
  • Permit applications
  • Regulations and auditing

To improve business performance, the information that flows between these systems and processes needs to be captured and managed more efficiently. Utilities can work smarter through better integration, enhanced collaboration and greater insights that help knowledge workers make more informed decisions, reduce costs, minimise waste, increase efficiency and improve customer satisfaction.

Contact eCom today to find out more.