Document Management

12/10/2009 - eCom Partners with IBM to deliver Business Process Excellence with FileNet

eCom Partners with IBM to deliver Business Process Excellence with FileNet

eCom, New Zealand’s specialist provider of business process management solutions, with over 13 years expertise in the field, has partnered with IBM to deliver its FileNet content and business process management solutions to clients throughout New Zealand and Australia.

IBM’s FileNet software is a field leader and provides a framework to bring together people, processes and information by integrating business process management (BPM) and enterprise content management (ECM), all sup-ported by a service-oriented architecture strategy.

Managing Director of eCom, Aaron Cornelius says “With IBM’s market presence and eCom’s proven success with Content & Business Process Management, the partnership will focus on delivering solutions to any organisation that is serious about process improvement.

“In today’s extremely competitive and complex environment, everybody is talking about process improvement, however there’s only so far you can go without specialised tools and expertise. This is a very exciting move for eCom and we have been overwhelmed by the support from IBM. They really under-stand the partner channel.”

Phill Patton, Software Group Manager for IBM New Zealand, explains, “eCom’s flexible approach to implementing FileNet, including value-added options such as BPO and Software as a Service supported by a mission critical business processing centre, makes them an outstanding Business Partner for IBM.”

As an IBM Business Partner delivering FileNet solutions, eCom will offer clients industry-leading BPM solutions that can increase productivity, improve efficiency and reduce costs to enable greater customer satisfaction.

For example, processing a loan application can span multiple disparate sys-tems and require input from many people. FileNet enables all of these processes to be linked, ensuring the right people have visibility of the appropriate information at any point in the process, with no drop out. eCom can demonstrate how this can reduce processing time from hours to minutes, enabling faster approvals and greater client satisfaction.

FileNet solutions delivered by eCom will be of particular interest to process-centric industries such as banking, government, insurance and financial services, where better business process management can deliver improved efficiency and considerable cost savings.

About eCom
www.ecom.co.nz

About IBM
www.ibm.com/nz

For further information please contact:

eCom
Aaron Cornelius
Managing Director
aaron.cornelius@ecom.co.nz
+649 280 4053

IBM
Kirsty Shaw
kirstys@nz1.ibm.com
Communications
+649 359 8705